Night Porter

We are looking for a Night Porter to work full time 40 hours per week, 5 days out of 7, shift is 10.45pm to 7.15am

Responsible to: Reception Manager, Nights Supervisor.

Main Responsibilities:

  • Set, clear and clean all conference rooms to agreed standard
  • Set private dinners and weddings to agreed standard
  • Perform security procedures throughout the evening, 2300, 0300, 0500
  • Mop all areas of hotel on daily basis
  • Buff Orangery floor on weekly basis
  • Looking after delegates and all guests within our hotel
  • Answering telephones
  • Present a welcoming impression to all our guests
  • Providing 24 hour room service
  • Providing 24 hour Reception services
  • Bar service if required
  • Delivering newspapers

 

Other Responsibilities:

  • To maintain a high level of customer care throughout the department
  • To maintain hygiene standards in areas of responsibility

 

Financial Targets/Cost Awareness:

  • To control and manage to an agreed budget

 

Training Responsibilities:

  • Assist in the training of new staff and maintain individual training records
  • Support other departmental training as required, where appropriate

 

Emergency Responsibilities:

  • Fire evacuation procedures. Statutory obligations in line with company policies

 

Other Responsibilities:

  • Interact with other members of the team and support where appropriate
  • To act as a main point of contact for any customer complaints and to ensure correct handling

 

PLEASE NOTE that this job description is not exhaustive and you may be required to carry out other reasonable duties as required.


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