24th June 2020 – Amended 31st July 2020
Dear Kilworth Guest
Following the statement by the Prime Minister on 23rd June on re-opening the English hospitality industry we would like to update you on our plans for re-opening our hotel.
We have missed seeing you all at this time and cannot wait to welcome you back. Regrettably due to a recent series of events it is not quite so straightforward.
On 17th and 18th June the hotel was hit by two thunderstorms of quite extraordinary ferocity. As a result, two of our lounges, one part of the Orangery roof and four of our luxury rooms suffered serious water damage to ceilings, wallpaper, carpets, soft furnishings and furniture. As our hotel is Grade 2 and the Orangery Grade 2* listed the carrying out of the repairs is a more lengthy process than normal because we need to seek the approval of English Heritage for the work before it can be started. Much of the wallpaper, cornice and carpets are bespoke and cannot be replaced quickly.
Most regrettably, we anticipate that this remedial work will take at least two months to complete so we have to let you know that the hotel will not be opening at present and when we are confident that we are able to open safely we will update you accordingly.
Nobody is more disappointed than we are to bring you this news but we can assure you that we are doing everything possible to complete the work and re-open so that you can start again to enjoy The Kilworth Experience.
In the meantime, our Sales Office and Box Office are still open Monday to Friday from 0900hrs to 1730hrs and will be able to assist you with any queries or booking enquiries you have for overnight stays, lunch or dinner, afternoon tea, Theatre in the Orangery, all Christmas bookings, Weddings and Conferences.
Sales Office: 01858 880058
Box Office: 01858 881939 (Autumn and Christmas Theatre in the Orangery)
If you have a reservation with us during July and August, the team will be in contact with you over the next few days to discuss your options.
As soon as we have further news on re- opening we will update this message.
Celia and Richard Mackay
Kilworth House Hotel and Theatre