All Guests

Temperature Checks

For the safety of all staff and guests we recommend that your temperature is taken upon arrival via our automated temperature device and if your temperature is 37.8 degrees or above, unfortunately, you will be declined entry and your stay re-scheduled.


Health

If in the unfortunate case, you have any COVID-19 symptoms outlined by the Government such as a high temperature, a new persistent cough or a change or loss of taste and smell, we ask that you contact us and allow us to reschedule your stay.


Cleaning of all areas

We are renowned for our high standards of housekeeping throughout however there will be a visible increase in the frequency of our cleaning including regular disinfection of all “touchpoints”.


Face Coverings

There is no longer a legal requirement to wear a face covering unless you wish to do so, some of our team members may continue to wear a face covering as their personal choice.


Hand Sanitising Stations

Hand sanitising stations have been installed at the main entrance and throughout the hotel. We encourage guests to regularly disinfect their hands/wash their hands throughout their stay.


Payments

Where possible we request guests to pay using contactless or Apple Pay. We are trying to keep monetary payments to a minimum. If payment is via Chip and Pin then we request that you sanitise your payment card and we will sanitise the card device. Contactless payments may be for up to £45 or £10,000 for Apple Pay, Android Pay or Google Pay.


Team Members

All employees of Kilworth House Hotel and Theatre have undertaken training for their specific area of work and are provided with necessary personal protective equipment. All staff are required to have their temperature checked prior to starting work, to wash their hands regularly throughout their shift and to sanitise on a regular basis.


Emergency Evacuation

In the event of an evacuation we request that all guests assemble at the Front of the Hotel whilst maintaining social distancing. A separate area to the West Wing of the building has been designated for staff to assemble in their departmental bubbles.


Additional Note

By entering the hotel, you and your party are confirming they are not exhibiting any symptoms of Covid-19, have not been contacted and instructed to self-isolate and will abide by all the safety measures put in place at the hotel. We recommend that guests take a lateral flow test prior to their visit.


Check availability