Reception Manager

40 hours per week, 5 days from 7.

Responsible to: Operations Manager
Responsible for: Reception (Key Staff)

Main Responsibilities:

To manage the Reception department on a daily basis in line with agreed standards
To recruit, train and develop departmental staff
To maximise yield within the departments in conjunction with Senior Management, proposing and implementing promotions to reflect the needs of the business
To liaise with Department Managers to ensure exceptional service levels are consistently delivered to guests
To input into Front of House standards and objectives in line with overall Hotel Policy
To complete Reception shifts
Present a welcoming impression to our guests by all reception staff both on the telephone and in person
To review, expand and improve the result of AA reports and communicate the information to the Reception Team.

Other Responsibilities:

To carry out Duty Management shifts as required
To maintain a high level of customer care throughout the departments
To input into the compilation of and work within the agreed departmental budgets
To maintain hygiene standards in areas of responsibility
To hold regular and formal departmental meetings
To formally supervise and appraise staff following company procedures
To monitor holidays and other absence.

Financial Targets/Cost Awareness:

To assist in managing aged debtors on a daily basis
To control and manage to an agreed budget maximising yield at every opportunity
To input into the rate structures and implement department booking policy
To ensure monthly forecasts are completed
Ensure the correct allocation of charges to guests accounts and banking of all monies
To ensure that all cash is held securely within the Reception till and safe
To ensure that all cash amounts that Reception have responsibility for are checked in line with SOPs
To ensure that sufficient change is held within the Reception safe so that it can be issued to other departments as and when they make a request.

Training Responsibilities:

Recruit, select and train direct reports and maintain individual training records
Support other departmental training as required, where appropriate
Provide opportunities for personal and team development
Maintain training records for Reception staff.

Emergency Responsibilities:

Other Responsibilities:

Interact with other members of Team and support where appropriate
Attendance at meetings and ad hoc requests and hold departmental meetings as appropriate
To act as a main point of contact for any customer complaints and to ensure correct handling.

PLEASE NOTE this Job Description is not exhaustive and you may be required to carry out other reasonable duties as required.

Please submit your completed application form via email to Lucie.Cleaver@Kilworthhouse.co.uk

Download Application Form